Terms & Conditions

Introduction

These Terms & Conditions of Sale and Website Use apply between:

GLAMFORMUM, G4M SAS, a French simplified joint-stock company (SAS) with a share capital of €7,500, specialising in the design and sale of digital sewing and knitting patterns (PDF), whose registered office is located at 10 Boulevard Baille – 13006 Marseille, France.

Registered with the Marseille Trade and Companies Register under number 819 681 834. VAT number: FR 66 819681834.

serviceclient@glamformum.fr

www.glamformum.com / www.glamformum.fr (Website owner: Marjorie Florange – Hosting provider: OVH)

Hereinafter referred to as "GLAMFORMUM".

And

Any individual or legal entity acting as a non-professional consumer, visiting and/or making a purchase through the GLAMFORMUM online store available at www.glamformum.com / www.glamformum.fr.

Hereinafter referred to as the "Customer".

By using the website or placing an order, the Customer confirms that they have the legal capacity to enter into these Terms & Conditions.

These Terms & Conditions of Sale and Website Use are hereinafter referred to as the "Terms & Conditions".

Art. 1 – PURPOSE

These Terms & Conditions define the terms of use of the website www.glamformum.com, its online store, and the terms of sale and provision of the digital sewing and knitting patterns offered by GLAMFORMUM.

GLAMFORMUM reserves the right to modify these Terms & Conditions at any time and as often as necessary. Each version of the Terms & Conditions includes a validation date. Each new version shall apply from the date it is published online, replacing the previous version. Any use of the website or online store, or any purchase made after the publication of the new version, constitutes immediate acceptance of the updated Terms & Conditions.

Art. 2 – ACCEPTANCE & ACCESSIBILITY

Before using the website www.glamformum.com, its online store, or placing any order, the Customer agrees to carefully read these Terms & Conditions. The Terms & Conditions are accessible from every page of the website.

By using the website, the online store and/or placing an order, the Customer fully accepts and agrees to be bound by these Terms & Conditions.

As these Terms & Conditions may be modified (see Art. 1), every order placed through the online store must be preceded by the Customer's acceptance of the Terms & Conditions applicable at the time of purchase.

GLAMFORMUM recommends that the Customer keeps a copy of these Terms & Conditions for future reference.

For any questions or complaints regarding these Terms & Conditions, the Customer may contact customer service at serviceclient@glamformum.fr, or send a message through the contact form available on the website.

Art. 3 – WEBSITE TERMS OF USE

3.1 Website

The GLAMFORMUM website is available at the following addresses:

www.glamformum.com or www.glamformum.fr

The website is designed to operate regardless of the internet browser or device used to access it (computer, tablet, smartphone, etc.). However, as technology is constantly evolving, GLAMFORMUM cannot be held responsible for any malfunction or interruption of the website.

3.2 Personal Account & Registration Conditions

The website allows the Customer to create a personal account protected by a username and password.

Any purchase made through the online store requires the Customer to have previously created a personal account.

The personal account allows the Customer to be identified. When registering, the Customer agrees to provide accurate and complete information. The username and password used to access the personal account are confidential and must not be disclosed to third parties. GLAMFORMUM recommends that the Customer logs out of their personal account after use, particularly when using a shared computer or session.

To create a personal account, the Customer must complete all requested information and click on "Register". The Customer will then receive a confirmation email at the email address provided during registration.

Creating a personal account is free of charge.

GLAMFORMUM reminds Customers that minors who do not have the legal capacity to enter into contracts may not register on the website or place orders without the authorization of a parent or legal representative.

3.3 Links to External Websites

Any hyperlink redirecting users to secondary pages of the website is strictly prohibited.

The website uses cookies necessary for its operation and, where applicable, audience measurement cookies. For more information, please refer to our Privacy Policy.

3.5 Non-Compliance with Website Terms of Use

In the event of non-compliance with these Terms of Use, GLAMFORMUM reserves the right to suspend or delete the Customer's personal account. In the event of a serious breach, GLAMFORMUM also reserves the right to take any appropriate legal action.

Art. 4 – DIGITAL PATTERNS

4.1 Nature and Product Description

GLAMFORMUM products are digital patterns allowing Customers to create garments and accessories.

The website presents the specifications, features and photographs of each product through the product page.

The photographs displayed on the website illustrate the creations that can be made using the proposed patterns and do not constitute a product sold by GLAMFORMUM.

4.2 Size Guide

Information regarding sizes, required supplies and difficulty level is provided on each product page to help the Customer make an informed choice.

4.3 Availability

The digital patterns offered are available for download after payment confirmation, subject to the proper technical functioning of the website.

It is expressly agreed that GLAMFORMUM shall not be held liable for the unavailability of a product.

Art. 5 – PRICES – DISCOUNT CODES – GIFT CARDS

5.1 Prices

The prices of GLAMFORMUM products are valid as long as they are displayed on the website.

All product prices are expressed in euros (€), including all applicable taxes.

The price applicable to the order shall be the price in effect on the date the customer accepts the order. GLAMFORMUM reserves the right to modify the prices of its products at any time.

GLAMFORMUM therefore recommends that the customer checks, at the time of placing the order, that the displayed price corresponds to the current price shown on the website and not to a previous version of the page.

The price must be paid in full at the time the order is placed. No order can be validated without full payment of the purchased products. GLAMFORMUM is not required to provide the digital products ordered by the customer if the price has not been paid in full.

Access to the digital product is available after full payment of the order.

GLAMFORMUM makes every effort to ensure the accuracy of the prices displayed. However, if the displayed price of a product is incorrect due to a technical error, GLAMFORMUM reserves the right not to accept the order.

5.2 Invoice

The customer may access and download their invoice, which includes their personal details, order number, date and amount of the payment transaction, order details and price, from their personal account on the website after their order has been validated.

GLAMFORMUM recommends that the customer keeps their invoice.

5.3 Discount Codes

Discount codes are not valid for products that are already subject to a discount or price reduction. They cannot be combined with other discount codes.

5.4 Gift Cards

The customer may purchase a gift card for the person of their choice. The gift card contains a code allowing the purchase of digital products on the website.

The person receiving the gift card must create a personal account as described in Article 3.

Art 6. – ORDER (Sales Contract)

This article describes the order validation process, which consists of three steps. The customer can view the progress of the purchasing process at the top of the page and return to a previous step at any time, provided that payment has not yet been completed.

6.1 Order validation process:

  • Order summary: The shopping cart contains the list of products selected by the customer. It allows the customer to view the price of each selected product. The customer can also view the total amount of their order.
  • Login to personal account: To validate an order, the customer must identify themselves (access to their personal account using their username and password). For their first order, the customer must create a personal account if they have not already done so.
  • Payment: Once all previous steps have been completed, the customer selects their preferred payment method from those available and proceeds with payment of their order (see Article 7). Depending on the nature of the order, only one payment method may be available to the customer. GLAMFORMUM shall not be held responsible in such cases.

If applicable, the customer may use a discount code or Gift Card at this stage of the order validation process.

6.2 Sales Contract

The sales contract is made up of the following contractual documents:

  • These General Terms and Conditions
  • The order validation
  • The invoice

These contractual documents shall prevail over one another in the following order. The General Terms and Conditions prevail over the order validation and the invoice. The order validation prevails over the invoice. In the event of any contradiction between two contractual documents, the higher-ranking document shall apply.

6.3 Order receipt and validation

Once the customer has completed the purchasing process, they receive an order receipt. This receipt does not constitute acceptance of the order.

The order can only be accepted and validated by GLAMFORMUM once full payment of the order has been confirmed.

Once full payment of the order has been confirmed, the customer receives an order validation/acceptance email, as well as an email containing a link to download the PDF file(s).

The customer will then be able to access the purchased digital files at any time from their personal account on the website.

Art 7. – PAYMENT

7.1 Accepted payment methods

The customer may pay for their order using the following payment methods:

  • Credit card (Visa, Mastercard)
  • PayPal
  • Gift Card
  • Discount code

No other payment method will be accepted.

7.2 Payment by Credit Card

To pay for their order by credit card, the customer must provide their card number and, depending on the type of card used, the expiry month and year, as well as the security code shown on the back of the card (three-digit number).

The online payment solution used on the website www.glamformum.com is E-transaction (Crédit Agricole).

The online payment process includes 3D Secure technology.

GLAMFORMUM never has access to the customer's banking details. These details are never transmitted through either the GLAMFORMUM website or its server.

7.3 Payment via PayPal

To pay for their order via PayPal, the customer must follow the instructions provided by the PayPal platform.

GLAMFORMUM never has access to the customer's banking details. These details are never transmitted through either the GLAMFORMUM website or its server.

7.4 Payment by Gift Card

To pay for all or part of their order using a Gift Card, the Gift Card must be valid. GLAMFORMUM reserves the right to refuse payment by Gift Card in the event of suspected fraud.

If a Gift Card only covers part of the order amount, the remaining balance may be paid by the customer using one of the payment methods described in Articles 7.2 and 7.3 above.

Gift Cards cannot be used to purchase other Gift Cards.

7.5 Use of a Discount Code

The customer may use a valid Discount Code to partially pay for an order. GLAMFORMUM reserves the right to refuse a Discount Code in the event of suspected fraud.

Discount Codes cannot be combined with each other. Under no circumstances may they be used to pay all or part of a Gift Card.

Art 8. – ACCESS TO DIGITAL FILES

8.1 Access to digital files

As the products offered by GLAMFORMUM are downloadable digital files, no physical product will be shipped to the customer.

After payment validation, the purchased files are available in the customer's personal account on the website.

8.2 Difficulty accessing files

In the event of a technical issue preventing access to the purchased files, the customer may contact customer service so that GLAMFORMUM can find an appropriate solution.

8.3 File storage

The customer is responsible for saving the downloaded files on their own storage devices.

Art 9. – DIGITAL CONTENT – RIGHT OF WITHDRAWAL – LEGAL WARRANTIES

9.1 Right of withdrawal

The products offered on the GLAMFORMUM website are downloadable digital content.

Once payment has been confirmed, the customer automatically receives a link allowing immediate access to download the purchased files.

In accordance with applicable consumer protection regulations, the customer acknowledges that by requesting immediate access to digital content, they waive their right of withdrawal from the beginning of the download.

This information is brought to the customer's attention before the final validation of their order.

9.2 Legal warranties

GLAMFORMUM undertakes to provide digital files that conform to their description and are accessible in a format compatible with commonly used software for this type of content.

In the event of a download issue, an incomplete file, a corrupted file, or content that is clearly not as described, the customer is invited to contact customer service at serviceclient@glamformum.fr.

After verification, GLAMFORMUM will make every effort to enable the customer to access the purchased content as soon as possible, including by providing a new download link or a corrected file where necessary.

These warranties apply without prejudice to the legal rights and remedies available to consumers under applicable regulations.

Art 10. – PERSONAL DATA PROTECTION

At GLAMFORMUM, the protection of your personal data is essential. GLAMFORMUM's privacy policy informs you about how your data is used and protected in accordance with applicable data protection regulations, including the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data).

When using the website, creating a personal account or placing an order, the collection of personal data is necessary to ensure the proper processing of orders, invoicing, access to purchased digital content and the operation of the personal account. Certain personal data may be shared with GLAMFORMUM's partners involved in the processing of an order. (Such partners shall be contractually bound to GLAMFORMUM.)

Personal data is provided by the customer to GLAMFORMUM through the secure personal account, which the customer can access using a username and password of their choice.

10.1 Data Controller – Data Protection Contact

GLAMFORMUM, G4M SAS with a share capital of €7,500.00, whose registered office is located at 10 Boulevard Baille – 13006 Marseille, France, registered with the Marseille Trade and Companies Register under number 819 681 834, is the Data Controller responsible for the processing of your Personal Data in accordance with the provisions of this article.

In accordance with French Law No. 78-17 of 6 January 1978 relating to data processing, files and individual rights, this confidential information is used exclusively by GLAMFORMUM.

In the event of a transfer of all or part of GLAMFORMUM, the customer database may form part of the transferred assets.

At any time, the customer has the right to access, rectify, erase, object to, restrict the processing of and request the portability of their personal data. These rights may be exercised:

  • By directly modifying their data from their personal account
  • By sending an email to the Data Protection Contact within customer service at: serviceclient@glamformum.fr
  • By sending a letter to the following address:

GLAMFORMUM – Customer Service – For the attention of the Data Protection Contact – 10 Boulevard Baille – 13006 Marseille, France

The website may contain links to other websites. Any data that may be collected on these websites is not the responsibility of GLAMFORMUM. This article does not govern the use of personal data that the customer may provide to third parties through their websites. GLAMFORMUM shall not be held responsible for any third party.

10.2 Data collected

Use of the website www.glamformum.com may require the collection of the following data: Last name, First name, Postal address, Password, IP address, order history, digital file download history and browsing data.

This data may be collected when creating an account, placing an order, browsing our website, participating in a competition or promotional event organised by GLAMFORMUM, or contacting our customer service.

10.3 Data retention period and location

Personal data is retained for the period necessary to manage the commercial relationship and comply with applicable legal obligations.

The OVH server (hosting provider for the website www.glamformum.com), on which the data is stored, is located in France.

Finally, in accordance with the GDPR, customers may provide GLAMFORMUM with specific instructions regarding the exercise of their rights after their death.

Art 11. – INTELLECTUAL PROPERTY

The GLAMFORMUM brand, the GLAMFORMUM website, as well as sewing patterns, knitting patterns, digital files, photographs, illustrations, texts, videos and, more generally, all content available on the website constitute protected works.

All elements forming part of the brand, the website and the products, whether technological, visual or audio-related, are the exclusive property of GLAMFORMUM. They are protected by copyright, trademark and patent laws.

The digital patterns sold on the GLAMFORMUM website are intended for personal use only. Any reproduction, resale, making available, sharing, translation, adaptation or distribution, whether free of charge or for payment, is prohibited without the prior written authorization of GLAMFORMUM.

GLAMFORMUM reserves the right to take legal action against anyone infringing its rights.

Art. 12 – LIABILITY – FORCE MAJEURE

12.1 Liability

GLAMFORMUM undertakes to make every effort to ensure the accuracy of the information provided on its website and online store. However, GLAMFORMUM cannot be held liable for any inaccuracies or omissions in the information made available online. GLAMFORMUM undertakes to provide digital files that conform to their description and are accessible under normal conditions of use.

GLAMFORMUM cannot be held liable for issues related to the operation of the Internet network (computer viruses, unauthorized access, connection failures, etc.).

12.2 Force Majeure

GLAMFORMUM shall not be held liable for the failure to perform all or part of its obligations in the event of a force majeure event or unforeseen circumstances beyond its control.

Force majeure events include any event independent of GLAMFORMUM’s will or control, such as, but not limited to, Internet network failures or failures of any telecommunication systems, fire, natural disasters, strikes or social unrest, riots, or war.

GLAMFORMUM will inform the customer of the occurrence of such an event within ten days from the date on which it becomes aware of it. Unless prevented by the event itself, GLAMFORMUM and the customer shall discuss within one month the conditions for continuing the contractual relationship. The contract may be terminated after a period of three months if the situation persists.

Art. 13 – SEVERABILITY

If any provision of these Terms and Conditions is found to be invalid, unenforceable, or otherwise ineffective, the remaining provisions shall remain valid and continue to apply.

The invalid or unenforceable provision shall be replaced by the applicable legal provisions in force.

The failure by GLAMFORMUM to enforce any provision of these Terms and Conditions at a given time shall not be considered a waiver of its right to enforce that provision at a later date.

Art. 14 – GOVERNING LAW – DISPUTES – JURISDICTION

In the event of a dispute, the customer and GLAMFORMUM agree to seek an amicable solution before initiating any legal proceedings.

These Terms and Conditions are governed by French law. Subject to any mandatory consumer protection provisions that may apply, any dispute relating to their interpretation or performance shall fall under the jurisdiction of the French courts.

If the website is accessed from a country other than France, GLAMFORMUM does not guarantee that its content complies with the laws applicable in that country.

Terms and Conditions – Last updated: 09/07/2026